Which are the parameters set to know which transactions are predelinquent and delinquent?

Summary:

Context:

In the collections dashboard there is a customer that has transactions set as "predelinquent" even if they are -2 days due or 2 days due. My question is: how are the transaction types set on the customer profile and how does the system assign to each transaction this classification?

How can I do to have all the passed due transactions in delinquent and the ones not due yet but close to due date "predelinquent"?

Many thanks,

Cristina

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