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How do you email statements to multiple contacts — Cloud Customer Connect
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How do you email statements to multiple contacts

Accepted answer

Summary: We have over 6k accounts in one business unit that we are trying to email statements to. Each account at least have one contact with the responsibility type = Statements. Over 50% of these accounts have multiple contacts with the responsibility type = statements. When trying to send statements it is only going to the first contact on the account.

Content (required): I have tried adding all responsibility types to the multiple contacts (Bill To, Dunning, Statements).

Version (include the version you are using, if applicable): 22B (

Code Snippet (add any code snippets that support your topic, if applicable):

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