How to implement B2C Service Chat
OOTB B2C Chat Inlays don't work in OCC.
We're attempting to add the Oracle B2C Service (formerly Service Cloud and Right Now) chat inlays to our site. The OSC instructions are simple, place a script tag on the page and 2 lines of HTML.
The script tag lives in the Page Tag tool, inserting it right before </body> and the HTML lives in our Footer. However, the chat won't fire. It seems almost as if the script is loading before the widget, despite being right before </body>
Has anyone ever encountered something similar? if so, how did you resolve?