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    Oracle Support - user experiences?

    edited Jul 13, 2018 10:39AM in Human Capital Management 13 comments

    Content

    Hi all,

     

    Whilst release 13 has caused a number of issues on our instances, most notably around approvals, transactions, there are a number of other bugs and issues raised such as not been able to format text in the announcement panel.

     

    Our SRs have been quickly increasing and it feels like an uphill struggle to get some movement, for example 2 issues have been raised one just under and one over a month with still no bug listed so we're spending today escalating all the SRs to try and get some traction. Is this shared with other customers?

     

    Today we have some assignment records where the edit button is greyed out, BPM does not show any active workflows, Transaction Manager doesn't show any errored workflows (and seems to be missing transactions prior to R13) - so to us this is checkmate, SR required to clear the issue most likely in a script. It feels like we would log this and if not chasing, calling and escalating each day, there would be no urgency to fix?

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