You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Which email does Help Desk validate against when an employee submits an SR via Email?

Accepted answer
21
Views
3
Comments

Summary:

From this documentation: https://docs.oracle.com/en/cloud/saas/fusion-service/farhd/what-happens-when-an-employee-sends-a-help-desk-email.html#s20077975

It is stated that the email is "validated against the employee record in the database." What does that entail?

Content (required):

Expectation would be that any recorded email in an employee's record would be validated against. However, this has not been our experience. I would like a clear answer on which email in the database is used to validate the inbound email to submit and SR via Email.

Version (include the version you are using, if applicable):

23B

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!