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Which email does Help Desk validate against when an employee submits an SR via Email?
Summary:
From this documentation: https://docs.oracle.com/en/cloud/saas/fusion-service/farhd/what-happens-when-an-employee-sends-a-help-desk-email.html#s20077975
It is stated that the email is "validated against the employee record in the database." What does that entail?
Content (required):
Expectation would be that any recorded email in an employee's record would be validated against. However, this has not been our experience. I would like a clear answer on which email in the database is used to validate the inbound email to submit and SR via Email.
Version (include the version you are using, if applicable):
23B
Code Snippet (add any code snippets that support your topic, if applicable):
1