Which email does Help Desk validate against when an employee submits an SR via Email?

Summary:

From this documentation: https://docs.oracle.com/en/cloud/saas/fusion-service/farhd/what-happens-when-an-employee-sends-a-help-desk-email.html#s20077975

It is stated that the email is "validated against the employee record in the database." What does that entail?

Content (required):

Expectation would be that any recorded email in an employee's record would be validated against. However, this has not been our experience. I would like a clear answer on which email in the database is used to validate the inbound email to submit and SR via Email.

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23B

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