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Which email does Help Desk validate against when an employee submits an SR via Email?

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From this documentation:

It is stated that the email is "validated against the employee record in the database." What does that entail?

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Expectation would be that any recorded email in an employee's record would be validated against. However, this has not been our experience. I would like a clear answer on which email in the database is used to validate the inbound email to submit and SR via Email.

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