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Is there a way to to resend the dunning letters next day

Received Response


Hi Team,

We are using collections method as strategies and using the data point 'Account Age of Oldest Overdue Transaction' to score the customers.

We need to send dunning letters to the customers on the following days:

0-4 days- No dunning letters

5th day- Letter 1

35th day- Letter 2

45th Day- Letter 3

55th Day- Letter 4

65th Day- Letter 5

In between these days there should not be any letter sent to the customers. But, in case due to some reason like dunning process is stopped/system is down, and in case dunning letter is not been sent to the customer on day 5, it should be sending the letter on day 6. So based on this we configured the scoring as strategy method as below:

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