Amend the layout of Insert Answer from Smart Assistant in Console
We are using Smart assistant in the console during Chat sessions. We have Answers setup and ready to be used. When you go to insert an answer the text that is populated is below:
"Answer Title: How to start a business
Is it possible to amend what is inserted into the Chat so that it only comes up with the link (as an example)?
I thought I might have found the right Message Base to amend for the Answer Title part (ANSWER_TITLE_LBL), but this had no effect so am assuming this is used elsewhere?