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Amend the layout of Insert Answer from Smart Assistant in Console

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edited Dec 9, 2015 10:13AM in Communication Channels 3 comments

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We are using Smart assistant in the console during Chat sessions.  We have Answers setup and ready to be used.  When you go to insert an answer the text that is populated is below:

"Answer Title: How to start a business

Answer Link: http://sitename.custhelp.com/app/answers/detail/a_id/1000"

Is it possible to amend what is inserted into the Chat so that it only comes up with the link (as an example)?

"http://sitename.custhelp.com/app/answers/detail/a_id/1000"

I thought I might have found the right Message Base to amend for the Answer Title part (ANSWER_TITLE_LBL), but this had no effect so am assuming this is used elsewhere?

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