You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Automatically terminate a chat after wrap up session.

edited Apr 20, 2016 7:56PM in Communication Channels

Content

I've found that there is an issue with the way the enhanced console deals with the wrap up>terminate chat/incident process. This allows agents to abuse wrap up time to avoid taking another chat right away. By now the RightNow don't provide a direct way to automatically terminate a chat after some time. Is there a workaround for this issue? Is there a way to trigger a rule to terminate a chat after a certain amount of time?



Source: (https://cloudcustomerconnect.oracle.com/posts/e477adb3d7#168059)

Version

Agent Desktop

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!