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Automatically terminate a chat after wrap up session.

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edited Apr 20, 2016 7:56PM in Communication Channels

Content

I've found that there is an issue with the way the enhanced console deals with the wrap up>terminate chat/incident process. This allows agents to abuse wrap up time to avoid taking another chat right away. By now the RightNow don't provide a direct way to automatically terminate a chat after some time. Is there a workaround for this issue? Is there a way to trigger a rule to terminate a chat after a certain amount of time?



Source: (https://cloudcustomerconnect.oracle.com/posts/e477adb3d7#168059)

Version

Agent Desktop

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