Automatically terminate a chat after wrap up session.
I've found that there is an issue with the way the enhanced console deals with the wrap up>terminate chat/incident process. This allows agents to abuse wrap up time to avoid taking another chat right away. By now the RightNow don't provide a direct way to automatically terminate a chat after some time. Is there a workaround for this issue? Is there a way to trigger a rule to terminate a chat after a certain amount of time?