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How to change the chat link URL on the Customer Portal page?

Accepted answer
edited May 13, 2016 6:41PM in Communication Channels 1 comment


Can the target URL on the customer portal be changed?  I want to send chat requests to an intermediate page so the chat group/category will show availability status for each chat group.  

Currently the availability status is shown before choosing a category/chat group, this is really bad.  Sometimes nobody is available in the chosen group but this is not known until the chat is initiated. 


Service Cloud 2016

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