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Strategy Assignment by Segment

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Our requirement is strategy should work both customer account and site level simultaneously, depending on customer profile. We have tried using “Delinquency Strategy Assignment by Segment”. However, it is not picking up correct strategy. 

We set up business level – Site, therefore for site it is assigning strategy correctly when profile is at site level. But in case of strategy assignment by segment at account level is not working, it is not picking up strategy. 

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