change the wording in chat window

Content

Hello,

is there an opportunity to implement the following:
Customer does not clearly see the agent typing. If the agent does not type, the "Listen" is next to the agent's name.
If the agent type, this changes to "Reply".
This is not clearly identifiable for the customer. Optimal would be something like "Felix answers ..."

I looking forward to get some ideas for that issue. The attached screenshot is from an german environment;)

 

Regards

Daniel