Register today for Oracle CloudWorld. October 17th - 20th, Las Vegas

Register now

Hillel Cooperman, Senior VP of User Experience Design, has a message for you on Oracle CloudWorld

Watch now
change the wording in chat window — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

change the wording in chat window

Accepted answer
edited Jul 11, 2017 9:52AM in Communication Channels 3 comments



is there an opportunity to implement the following:
Customer does not clearly see the agent typing. If the agent does not type, the "Listen" is next to the agent's name.
If the agent type, this changes to "Reply".
This is not clearly identifiable for the customer. Optimal would be something like "Felix answers ..."

I looking forward to get some ideas for that issue. The attached screenshot is from an german environment;)





Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!