You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Chat agent statistics.

Received Response
edited Jun 6, 2018 7:05PM in Communication Channels 2 comments


I made a report that brings various information about the chat service, detailing chat to chat.
In this report I would like to include a column with the date information of the agent's first appointment with the chat, but not the first appointment of the chat but the first appointment after they entered the filtered queue in the report.




08:00 AM. Agent1: hello, how can I help?
08:10 AM. Customer: oi need to change product.
08:15 AM. Agent1: Okay, I'll transfer you to the responsible area.
08:20 AM. Agent2: hello, how can I help?
08:25 AM. Customer: oi need to change product.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!