Exception triggering alert incorrectly
I have a report to show abandoned chats (agent did not engage). I now tried three different approaches to create an alert to fire when 5 or more chats were abandoned within 30 mins, but I can't get it to work correctly. The alert fires even if there are less than 5 chats abandoned. Any idea what I am doing wrong?
The report is set to run every 15mins abd to look at 30 mins back. The exception is based on: chats.first_engaged IS NULL and needs to fire when the exception was met 5 consecutive times.
I also attached the report xml, in case somebody is willing to review it.