ConditionalChatLink - doesn't route properly. Ignores chat rules.
We have chat rules in place to move chats to the correct profile. However, this doesn't happen as expected.
Instead, the chat_data parameter on the chat launch page has a q_id key with a value totally unconnected with the category being chosen. The category is what is used in the chat rules to move the chat to the right profile/agent.
How come the chat rules are being ignored? This was working fine a few months ago but has suddenly stopped.
ignore_preroute wasn't set previously and it was working fine - any reason for this? Do we need this to be true?