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RTF Template output alignment issue with Outlook app

edited Dec 4, 2024 7:55PM in Reporting & Analytics for Fusion Service 2 comments

Hi Team,

We have recently created a welcome letter using an RTF template, which includes a logo at the top followed by the details in the email body. When we check the output in Outlook Web, everything appears as expected — the content is well center-aligned, and the image/logo displays without any compression issues.

However, when we view the same output in the Outlook App(Outlook office 365), the content is left-aligned, and the image/logo gets compressed, causing it to display incorrectly. We have tried several fixes, but nothing seems to work.

Has anyone encountered a similar issue with Outlook and found a solution or workaround for it? Any insights or recommendations would be greatly appreciated.

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