Payment Application & Bank Commission Handling - Customer Balance Discrepancy

Dear Oracle Support,

We are encountering an issue with payment application and bank commission handling that is causing discrepancies in customer balances.

Problem Description:

A customer made a payment, and we applied the full amount of 3000$ to close their outstanding balance. However, the bank swift confirmation we received indicates that the actual amount deposited was 2950 $, with the bank retaining 50 $ as a commission.

Expected Accounting Entries:

We require the following accounting entries to accurately reflect this transaction:

• Credit Customer: 3000 $ (to close the customer's balance as originally applied)
• Debit Bank Account: 2950 $ (the actual amount received)
• Debit Bank Commission Expense Account: 50 $ (to record the bank commission)