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Editing expression in standard report (incidents.status_id = 2) saved to my reports

edited Jun 21, 2016 9:58PM in Reporting & Analytics for B2C Service 2 comments

Content

The standard report 'Team Activity of Assigned Cases' has the Resolved column defined with Expression:

count(distinct if( incidents.status_id = 2, incidents.i_id) ).

This only captures Incidents with a Status Label of 'Complete'; however, I need to include Incidents with the Status Label of 'Not Actionable' and 'Rejected', which are also set to 'Solved' under Incident Statuses.

How can I edit the expression to include 'Not Actionable' and 'Rejected' Status Labels?

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