Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Open Workflow / Navigation set direct from a report

edited Aug 28, 2015 7:59AM in Reporting & Analytics for B2C Service 2 comments

Content

I have created a report that show account information and linked to user profile, workspaces and navigation sets.

With this report it is easy to make changes for agents. I am able to open the account info and profile direct from the report, however it doesn't work with workspaces and navigation sets.
There I still need to open Navigation->Configurations->application Apperance->Workspaces/Workflows or Navigation Set.
There are default navigation set report, but also there it is not possible to open the navigation set from the report.

Do any of you know there is a way to open the workspace/Workflow or navigation set directly from the report?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!