You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Using Score as a variable

Accepted answer
11
Views
5
Comments
edited Jan 3, 2019 3:31PM in Reporting & Analytics for B2C Service 5 comments

Summary

Using Score as a variable

Content

Good day, and Happy New Year!

We’ve recently run into an issue with a survey report we’ve had running for a few years.  Its set up so that a separate summary report is created for each of the responses to the first question.  The first question asks which phone number a user called.  The goal was to be able to send survey data to different sections of a call center, based on the phone number a user called, and it would only contain responses for users who’ve chosen that phone number.  

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!