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Using Score as a variable

Accepted answer
edited Jan 3, 2019 3:31PM in Reporting & Analytics for B2C Service 5 comments


Using Score as a variable


Good day, and Happy New Year!

We’ve recently run into an issue with a survey report we’ve had running for a few years.  Its set up so that a separate summary report is created for each of the responses to the first question.  The first question asks which phone number a user called.  The goal was to be able to send survey data to different sections of a call center, based on the phone number a user called, and it would only contain responses for users who’ve chosen that phone number.  

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