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Action items not closing after information has been entered

Received Response
edited Jan 12, 2021 8:29PM in Benefits 4 comments


Hi all,

We keep running into issues where a pending action for a dependent DOB or address still remain as pending action items even after the information has been entered.  This has been confusing our employees and inundating our benefits team with questions.  Is there any documentation specifically around setting up action items or is there a process we dont have configured correctly?  Thanks!  Any help is appreciated.

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