You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Customer Email practice

Received Response
edited Jun 7, 2021 8:35AM in Receivables & Collections 3 comments



We find it a bit confusing to understand Oracles best practice when it comes to email addresses.

According to (Doc ID 2692256.1) the following applies:

Please follow below action plan in order to update Primary Email at the Customer Header level

1. Go to Customer Data Management
2. Search for the "Customer Name" (Organization Name)
3. Go to "Email" Section
4. Add a New Email address/Update the Existing Mail address and mark the mail as Primary
5. Click on save and Close

But what if we need email addresses at account level? The above seems to be at party level and is not visible in the standard customer form (Manage Customers) from the Receivable role.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!