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The FSA/HSA balance that the system is looking when processing a life event is not including retroes — Cloud Customer Connect
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The FSA/HSA balance that the system is looking when processing a life event is not including retroes

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Summary:

The FSA/HSA balance that the system is looking when processing a life event is not including retroes. How do we find the Balance name that the system is referring when it evaluates a life event and calculates the per pay period deductions for FSA/HSA. We need to identify the balance name and fix it to include the retro elements.

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The FSA/HSA balance that the system is looking when processing a life event is not including retroes. How do we find the Balance name that the system is referring when it evaluates a life event and calculates the per pay period deductions for FSA/HSA. We need to identify the balance name and fix it to include the retro elements.

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