Customizing delivered Helpdesk Skills & Intent

@Surlina Yin-Oracle

Summary:

Customizing delivered Helpdesk Skills & Intent 

Content (required):

Hi Team, @Surlina Yin-Oracle

We are implementing Helpdesk and Digital Assistant for HCM. As per the business requirement, we need to hide 'Category' field on the Helpdesk request page as Employee shouldn't be using that.

At the same time through Digital Assistant also Employee can create helpdesk ticket. In that flow, the below conversation we need to remove as it is no more relevant for employee.

How would you categorize this? Enter something like "Payroll". (I have attached screenshot also).

I am not able to locate this in Intent or conversation tab. How can we skip this and continue with next question from Digital assistant?