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A 'How to' on using regular expressions in custom scripts for GDPR

Received Response
edited May 21, 2018 8:39AM in Reporting & Analytics for B2C Service 9 comments


GDPR, how to find sensitive data in a report using regular expressions in custom scripts.

This is a how to for those new to reporting and custom scripts :-)

Customers can enter sensitive data about anything and write it in any field that allows for free text.

  • Incident subject
  • Message thread
  • Custom fields
  • Custom objects

While it is possible to use a regular expressions in a business rule to search for sensitive data and set a custom field “Sensitive data Yes/No”, the use of regular expressions in report data is usually limited to the filters and variables only.

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