A 'How to' on using regular expressions in custom scripts for GDPR
GDPR, how to find sensitive data in a report using regular expressions in custom scripts.
This is a how to for those new to reporting and custom scripts :-)
Customers can enter sensitive data about anything and write it in any field that allows for free text.
- Incident subject
- Message thread
- Custom fields
- Custom objects
While it is possible to use a regular expressions in a business rule to search for sensitive data and set a custom field “Sensitive data Yes/No”, the use of regular expressions in report data is usually limited to the filters and variables only.