A 'How to' on using regular expressions in custom scripts for GDPR

Content

GDPR, how to find sensitive data in a report using regular expressions in custom scripts.

This is a how to for those new to reporting and custom scripts :-)

Customers can enter sensitive data about anything and write it in any field that allows for free text.

• Incident subject
• Message thread
• Custom fields
• Custom objects

While it is possible to use a regular expressions in a business rule to search for sensitive data and set a custom field “Sensitive data Yes/No”, the use of regular expressions in report data is usually limited to the filters and variables only.