How to export Chat Event Details (chat_events.data_str) programmatically (via API)?
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Hi all,
Is there a way to export the ChatEvent Details programmatically? I looked up the REST API for Chat service
(https://docs.oracle.com/en/cloud/saas/service/18a/cxsvc/api-chats.html).
- /services/rest/connect/latest/chats/{id}
- /services/rest/connect/v1.4/chats
However, it does not expose the interface for fetching chat_event details which would include all message exchanges between the user and agent.
I know it's possible to manually export the report of ChatEventDetails but is there a way to do this programmatically (e.g. via API), so that chat details can be consumed or integrated by the third party script.
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