How to export Chat Event Details (chat_events.data_str) programmatically (via API)? — Cloud Customer Connect
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How to export Chat Event Details (chat_events.data_str) programmatically (via API)?

Accepted answer
edited Jun 27, 2018 10:37PM in Communication Channels 1 comment


Hi all,

Is there a way to export the ChatEvent Details programmatically? I looked up the REST API for Chat service


  • /services/rest/connect/latest/chats/{id}
  • /services/rest/connect/v1.4/chats

However, it does not expose the interface for fetching chat_event details which would include all message exchanges between the user and agent. 

I know it's possible to manually export the report of ChatEventDetails but is there a way to do this programmatically (e.g. via API), so that chat details can be consumed or integrated by the third party script. 

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