CHAT SOAP API - Setting chat queue without Business Rules
Hello guys, how are you doing?
I am working with the CHAT SOAP API, using several chat queues and business rules in OSvC. My question is about the chat queue assignment.
Besides using a custom field and business rules, is there any other way to set the Chat Queue in the RequestChat SOAP Request? I was taking a look at the WSDL, but it doesn't seems to include the QueueId field.
I'm aware that I can use a custom field to set the Chat Queue using Business Rules, but for some internal reasons I'm looking for some alternative to set the Chat Queue.