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CHAT SOAP API - Setting chat queue without Business Rules

Received Response
edited Jul 2, 2018 5:53PM in Communication Channels 3 comments


Hello guys, how are you doing?

I am working with the CHAT SOAP API, using several chat queues and business rules in OSvC. My question is about the chat queue assignment.

Besides using a custom field and business rules, is there any other way to set the Chat Queue in the RequestChat SOAP Request? I was taking a look at the WSDL, but it doesn't seems to include the QueueId field.

I'm aware that I can use a custom field to set the Chat Queue using Business Rules, but for some internal reasons I'm looking for some alternative to set the Chat Queue.

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