Redwood outbound call doesn't work

Summary:

Using svcMca.tlb.api.onOutgoingEvent API on Redwood user interface, the click to call feature doesn't work, no callback is triggered.

Also no screenpop happening in case of outbound call after clling the startCommit event.

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):

svcMca.tlb.api.onOutgoingEvent('PHONE','ORA_SERVICE', function (response) {

console.log('[softphone] Calling: '+response.SVCMCA_ANI);

console.log('Contact name: '+response.SVCMCA_CUSTOMER_NAME);

},'ORA_SVC_PHONE');