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Availability (AKA time inbetween chats)

Received Response
edited Jun 11, 2015 7:00PM in Reporting & Analytics for B2C Service 5 comments


Is there a way to measure the time an agent spends in Available while no chats are coming in? Not the total time, just each interval? We generally offer early leave if enough agents have 5+ minutes between taking chats but we've been unable to figure out a report that will give me that.

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