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E-Mails per Hour

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edited Jun 22, 2015 3:51PM in Reporting & Analytics for B2C Service 6 comments

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Hello, I'm trying to develop a report that will give me the number of e-mails completed while the agent was in our "E-Mail" status. I currently have the correct amount of time using

 (sum(if(chat_agent_intervals.status_id=108, date_diff(chat_agent_intervals.end_time, chat_agent_intervals.start_time), 0))) 

However I cannot get the number of e-mails to display correctly. Attached is my definition and any help is greatly appreciated!

 

 

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