Information to the agents, if a dashboard is updated
we using a dashboard with browser-component. The browser is linked to an internal FAQs called "News".
The idea in the background is, to get the agents up to date, if some processes changed/added, campaigns and else.
Now we want to provide a better information way. So if the knowledge-manager edited the "News-answer" is there a way to get the agents automaticly informed, like a toast-message or else.
For example "Hello, there are new information, look in the News for more details".
At the moment we used manuelly created toast-messages (pop-ups), but it will be very nice, to find a way, to change this from a manuelly to an automatically process.