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Information to the agents, if a dashboard is updated

Accepted answer
edited Oct 15, 2015 2:04PM in Reporting & Analytics for B2C Service 4 comments


Hello together,

we using a dashboard with browser-component. The browser is linked to an internal FAQs called "News".

The idea in the background is, to get the agents up to date, if some processes changed/added, campaigns and else.

Now we want to provide a better information way. So if the knowledge-manager edited the "News-answer" is there a way to get the agents automaticly informed, like a toast-message or else.

For example "Hello, there are new information, look in the News for more details".

At the moment we used manuelly created toast-messages (pop-ups), but it will be very nice, to find a way, to change this from a manuelly to an automatically process.

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