You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Selecting multiple rows / sending row data to an add-in

Accepted answer
edited Jan 5, 2018 9:20PM in Reporting & Analytics for B2C Service 1 comment


Hi everyone,

My use case is that the agent:
1. Opens a report (and optionally uses filters) to view some/all of their help articles.
2. Selects some subset of those articles, either by a combo of clicking, shift+clicking, or ctrl+clicking, OR by selecting checkboxes (with an (un)select all option available).
3. Clicks a button to do an action to all of the selected articles.

My trouble is with step 2. Using the IReportCommand2 and IDashboardComponent classes, I can allow the agent to individually select articles (by right clicking the row and selecting my report command) and then that list of selected articles is available in my add-in when they click my dashboard button. This lets me do what I need to do with the articles, the problem is agents may want to select a large number of the shown articles at once, and selecting all of the articles individually by right-clicking and selecting the report command is very inconvenient.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!