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Creating Service request on behalf of multiple users for instance creating a SR on behalf of a team

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edited Mar 16, 2021 11:37AM in B2B Service

Summary

Looking for a solution to log a Help desk ticket for reporting system downtime or over time missing . Help Desk team should be able to create SR's and tag all affected users to update them on progress

Content

Use case : Looking for a solution to log a Help desk ticket for reporting system downtime or over time missing . In such scenario the Help Desk team would like to create a ticket and tag all affected users onto the ticket thereby ensuring any response or progress made on the ticket triggers an update to all users affected.

 

Current State : Current state system allows including users in the team section. However it’s a manual process and it is a manual process to add all users in the To and CC list while sending a response.

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