What's new in Customer Journeys?

Connect and learn more! ×
Sending Journey assigned email in Pending worker's language of preference — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Sending Journey assigned email in Pending worker's language of preference

Received Response
97
Views
10
Comments
edited Sep 4, 2023 6:52PM in Journeys 10 comments

Summary:

I'm implementing Recruiting and Pre-boarding journey for a customer will multi-country presence. We are using Alerts Composer based notification for Journeys. The Journey Assigned alert is configured in English and translated to French.

In Recruiting, a candidate applies in French language. The entire recruiting process is completed with all communications to the candidate being sent in French.

When the recruiter (logged in with French language) performs the 'Move to HR' action, the pending worker record is created and the Journey is assigned.

However the notification that goes to the pending worker's personal email is in English.

Has anyone been able to overcome this issue where the Journey related notifications are sent in the correct language of preference?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!