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Beneficiary elections are not continuing to new life event
Summary:
We're facing an issue regarding action items related to benefit plans for Beneficiary.
When an employee is enrolled to a benefit, action items are triggered as expected. They are completed and approved normally. However, when a new life event is generated, even though the employee didn't change his/her elections, the same action items, which were completed previously, are triggered again.
This is an unexpected behavior and we need the action items to trigger only when an employee changes the plan elections and Beneficiary elections should be continued.
We only have Designate Beneficiary action item enabled and no certification configuration available.