Implementing a Performance Scorecard
SummaryNeed assistance with how to create Production related scorecard
I am looking into how to create KPIs around Quality (email and phone reviews) and Productivity (revenue, calls handled, orders entered, leads/upsells, etc.). It appears I have to select a Subject Area when creating a KPI but the data for the scorecards is being tracked outside of Oracle. Is there a way to create a KPI/Scorecard when the data is outside of the system? What Subject Area should I be selecting? Has anyone else had any experience with scorecards that they can share?
Here is a sample of the data I'm am trying to turn into a scorecard: