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What is the difference between "Checklist Name" and "Checklist Template Name" in OTBI?

Received Response
edited May 14, 2023 6:23PM in Journeys 1 comment


Hi All,

Does anyone know the difference between "Checklist Name" field and "Checklist Template Name" field in OTBI's Workforce management - Checklist Real Time subject area? In other words - where do these fields pull from in the checklists configuration?

We know best practices typically involve using the Identifier fields for data validation - but we usually like to use alternative fields as a point of reference for front-end facing data in the system.

Here is a screenshotted example from OTBI:

Content (required):

Checklists, Allocated Checklists, Workforce Management - Checklist Real Time Subject Area, OTBI, Journeys, Allocated Journeys, OTBI Reporting

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