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Evaluating event issue

edited May 10, 2021 8:44PM in Benefits 6 comments

Summary

unable to evaluate the potential event for new hire employee.

Content

Hi All,

I'm receiving the below error message when I'm trying to evaluate the potential event for a new hire employee.

Error message

A payroll ID is required for determining pay periods. Ensure that the person has a valid payroll on the processing date. (BEN-990362)
This error occurred in the package ben_distribute_rates.get_periods_between. Contact your benefits administrator for a trace file review

snapshot of error message:-

 

Version

21B
Tagged:

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