Customer Portal
Discussion List
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Is there a way to bypass statistics being writtenSummary: We've created a custom LinkList widgets that creates links for a number of usefull links, stored in the content and maintained by our editors. We extended the c…Marco Klomp-223061 1 view 0 comments 0 points Started by Marco Klomp-223061 General Technical Discussions -
Is Customer portal going away?Summary Is Customer portal going away?Content Dear Team, Would like to get your input in understanding whether Customer portal (traditional PHP, JS way of building) is g… -
Issue with Date field in Customer PortalSummary: Issue with Date field in Customer Portal Content (required): I have a CO.DOB field and it is configured for contact. From Agent Desktop through workspace we set… -
CustomObject Decimal type IssueSummary CustomObject Decimal type Issue Content (required): I have a field in CustomObject with the type of 'decimal'. When I am trying to save it from Customer Portal i…Kalaimagal 43 views 5 comments 0 points Most recent by John Hardin-Oracle General Technical Discussions
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File upload error: File specified could not be found: /tmp/Content Hi, I am trying to upload file from customer portal, but i am getting an Fatal error: Uncaught exception 'RightNow\Connect\v1_2\ConnectAPIError' with message 'Fi…Chakravarthy Elchuri-123764 41 views 18 comments 1 point Most recent by Kenton General Technical Discussions -
Proactive Chat Inlay EmbeddedHi All, I want to trigger the chat invite, when below following condition meets. Answer Id should be 1014553 and inactive time should be 30 sec But the chat invite trigg…Satheesh_sathiz 32 views 9 comments 0 points Most recent by Abhilash Mt-Oracle General Technical Discussions
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Inlays: Integrating Surveys to the Post Chat Closing MessageSummary Brief example of how you would include a B2C Survey into the postChatClosingMessage for the Embedded Chat Inlay. This example shows how the engagement_id is to b…Willie Eide -Oracle 32 views 6 comments 2 points Most recent by Praveen: RN Application Engineer-Oracle General Technical Discussions -
CP logout through External IDP SSOSummary: Hi All, We have implemented IDP SSO for CP and login is working but when we hit logout button it is redirecting to Home Page. We have configured PTA configurati…Rupa saka 51 views 7 comments 0 points Most recent by Praveen: RN Application Engineer-Oracle General Technical Discussions
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Is there any Widget/Configuration setting to download the Report data as Excel in Customer Portal?Hello All, I have a requirement in the customer portal ,that we are incorporated the Analytical report in the customer portal pages when we search the data the result wi…KIRAN PRASANNA D 22 views 2 comments 0 points Most recent by Kurt Helfrich General Technical Discussions
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Is it possible to hide the end user visibility on sub products when customer is submitting incidentSummary: hide the end user visibility on sub products when submitting incident Content (required): Is it possible to hide the end user visibility on sub products when cu…
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How to cost employees without earnings but have Employer Liabilities?Summary: We have an issue where when employees are on Nill Pay but have employer contributions going on,there costing goes into error.On Oracle Support,in the costing FA…Asmit Piyush 11 views 2 comments 0 points Most recent by Asmit Piyush Payroll and Global Payroll Interface (GPI)
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Chat landing page errorSummary: Getting error on chat landing page to enable the below config. But its not in configuration setting. MOD_VIDEO_CHAT_ENABLED MOD_CHAT_ENABLED Content (required):…Mohankumar Ponnusamy 11 views 3 comments 0 points Most recent by Mohankumar Ponnusamy General Technical Discussions -
removed (not required)Summary: removed (not required) Content (required): removed (not required) Version (include the version you are using, if applicable): 22-C Code Snippet (add any code sn…Sanjay Kumar-125855 11 views 0 comments 0 points Started by Sanjay Kumar-125855 General Technical Discussions -
Is there a Questions Page Widget or filter for widget to allowing multiple status choices?Summary: Is there a Questions Page Widget or filter for widget to allowing multiple status choices? Content (required): On the questions pages for our customer support s…HRCallahan 12 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Text filed HTML content is encoded when we save from ask.phpSummary: Hi All, In text field when we enter some html content(Error report) in Agent desktop it displays same as it is, But when we save from ask.php it displays as enc…Sathya Rajendran 41 views 6 comments 0 points Most recent by Sathya Rajendran General Technical Discussions -
Showing date field as calendar in customer portalSummary: Hi All, Can anybody help me to show datetype filed as calender in customer portal ask.php page. Content (required): Version (include the version you are using, …Sathya Rajendran 11 views 7 comments 0 points Most recent by Sathya Rajendran General Technical Discussions
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Set custom field value through URL parameterSummary: Is there a way to pre-set the value of a custom field on an incident submission form (ask) through a URL parameter? Content (required): Is there a way to pre-se… -
In OSC ca we embed a webform from another siteSummary: In OSC ca we embed a webform from another site. So for a number of reasons we want to embed an existing webform from another site (not oracle) into out customer…
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How to make Customer Connect forums viewable to public without loginSummary: We currently required contacts to log into the Customer Portal to do anything or view anything within the Customer Connect forums. We want to allow Community po…HRCallahan 11 views 1 comment 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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How do I display Products and Category on the Chat Launch Page?Summary: I have enabled FLD_PRODUCT_ENABLED and FLD_CATEGORY_ENABLED I have updated the chat_launch.php file to includeMarissa Gonzales 2 views 1 comment 0 points Most recent by Jessica Bradley-Oracle General Technical Discussions -
How can one setup subscribe to community board versus discussion?Summary: Is it possible to set up the option for a user to subscribe to a Community board in B2C Service Cloud communities? Content (required): Currently, our implementa…
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Hide all top level categories except for one in a category dropdownContent I am looking at hiding all top level categories except for one (while still allowing that category's sub-categories to be chosen) in the ProductCategoryInput wid…Mitchell Harris 46 views 11 comments 0 points Most recent by King Jack General Technical Discussions
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How to dinamically set a widget attribute in PHPSummary: I need to set the max_year attribute from the DateInput widget dynamically Content (required): I am trying to do something like this: -
Tracking click behavior from usersDoes anyone have experience in tracking the click behavior of their users. Through Analytics we are able to see what users are searching for, but we are also curious on …Marco Klomp-223061 1 view 1 comment 1 point Most recent by Marco Klomp-223061 General Technical Discussions
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Looking for suggestion to mark external links, so they can be opened on a different tab in cpSummary: We have a widget containing links to different stuff. Articles, channels, external sites. What we like to achieve is to add a Boolean to our channel for usefull…Marco Klomp-223061 11 views 1 comment 0 points Most recent by Marco Klomp-223061 General Technical Discussions
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Send Chat Survey to an External Chat BotHi, Is it possible to trigger the Website link type of Chat Survey from an external chat bot to get the feedback from the customer on the termination of chat conversatio…Padma Varadarajan 11 views 7 comments 0 points Most recent by Robert Surujbhan-Oracle General Technical Discussions
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Customise look and feel of Surveys in OSvCOverview Customers often prefer having their surveys branded similar to their actual web-sites in order to create a seamless experience to their end-customers. This arti…Dileep Mudadla-126032 68 views 5 comments 4 points Most recent by Justin_D General Technical Discussions
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Filter Categories depending on the selected ProductSummary: Hello, I have a list of products and categories which I am filtering by rules in the desktop console, that is, if I select product A only show me category ABC a…Luz Coronel 11 views 3 comments 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions
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Email Function attachment not workingContent Dear All, Please help me I'm trying to generate one .pdf file and send mail to user, i sending mail correctly, but attached .pdf not opening due to content type …
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Set value in Category widgetSummary: Hello How can I set a value to the category field? I base myself on the example of the following link, but it only applies to Product, how can I do the same for…Luz Coronel 11 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle General Technical Discussions