Workflows
Discussion List
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Grievance helpdesk request be assigned to employee's supervisorRequirement: Upon the submission of a grievance help desk request, the system should automatically assign it to the employee's immediate supervisor. This assignment shou… -
How to add HR helpdesk ticket as Hyperlink in Email ?Hi Team, We have a requirement to have hyperlink in email, so when employee click link it should route back to ticket in application. Setup the profile value "ORA_SVC_EN… -
Help desk notification - testing/debuggingHi Team, I have couple of questions on helpdesk notification. We are in redwood page. 1.We have two ways of configuring the notifications for helpdesk. One is email temp…
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Renaming JobsI'm working on a project to switch the Job Name and Job Title fields in our Oracle HCM setup. I want to make sure I'm considering all potential impacts and recommended s… -
What happens when multiple object workflows conditions are met?We have multiple custom object workflows which trigger different actions when the conditions are met. I'm currently investigating an issue where one of the email notific…
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Will notifications be available via SMS for Help Desk notifications?Summary: Currently, you can build custom notifications through HR Help Desk that can be sent via email or through bell notification. Is there anything on the roadmap whe… -
If Adhoc holiday is added in HR Help Desk, the milestone timeline for existing open SRs not updatedSummary: If Adhoc holiday is added in HR Help Desk, the milestone timeline for existing open SRs are not getting updated. We added Adhoc_holiday for 4th July. After addi…
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Turn off inbound emails from Service Request (Classic HR Help Desk)We would like to stop the inbound emails from being created in the HR Helpdesk in Oracle. However, we still need the email channel to be kept open so that we can reply o… -
Redwood - HR Help Desk - Send Notification when Milestone is nearing - Object Workflow trigger issueSummary: I followed all the steps mentioned in the below doc, and i could not see any notification getting triggered. Content (please ensure you mask any confidential in…
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When the Help Desk Queue is manually changed, do service entitlements pause?We have automatic routing turned on with Omnichannel for Help Desk requeusts, but sometimes the reporter will misidentify the Category (which, based on our rules, will p…Ryan Robinson-265417 11 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Help Desk
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HR Help desk Service Request Message Object Workflow is not triggeringSummary: Could not able to trigger Message Object Workflow when ever message is created for HR help desk service request Content (required): Hi, For testing, created an …
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Redwood - HR HelpDesk - Send Notification for 'New to InProgess' v/s 'Waiting to Inprogress'Summary: Hello, I have created below trigger to send notification whenever Status is changed to InProgress. This is correctly sending notification whenever there's is ch…
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Redwood Next Gen HRHD - Send a notification to the Primary contact when the request is created.Summary: We have a requirement to send an email to the primary contact when a Next Gen HR help desk request is created. Content (required): I have created the email temp…
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How to enable email notifications for a Service request status change?Summary: hi, I have a problem with email notification, I can't activate email notification on SR status change, while email notification works for a message exchange. Ho…
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Prioritize a Representative Type in the HCM approval flow.Hi team, When the user performs a process related to an approval flow (e.g. Create Position) and has more than one duplicate representative, it is necessary to prioritiz…
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Groovy script for notification when SR is ORA_SVC_CLOSEDSummary: Hello, I need to send a notification when an SR move from status Resolved to Closed, I try to write a groovy with bot triggers Before update and Before insert a…
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Object Workflows not sending emailsSummary: We have created an object workflow, that triggers on creation without any condition, to send an email notification. Email notification is not received. We can s… -
What is the system logic behind the ordering of SRs?Summary: What is the system logic behind the ordering of SRs? Filters are not to considered.
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Notification of journey assignment in HCM does not arrive by mailSummary: You have the following journey Assigned to employee HCM Notification But it does not reach you by mail Revised notification settings The user has mail assigned …
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Auto-resolving HRHD requests in the Redwood HR HelpdeskSummary: We are experiencing difficulties with auto-resolving HRHD requests in the Redwood HR Helpdesk. Despite meeting the criteria for auto-solving (i.e., the HRHD Req… -
Transaction Summary - Where do I get explanations about how to resolve drafts, failed itens?Summary: Notifications of the performance goal approval processes are not being sent to leaders. The status displayed on transaction console varies from types and action…
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Help desk Administrator to have access to SR's of their BU.Summary: Help desk Administrator to have access to SR's of their BU. Content (required): We have implemented classic HRHD with multiple BU, we want that HR Helpdesk Admi…
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The change order process for ITEM is not triggering approval approval group is createdSummary: https://videohub.oracle.com/media/Create+Change+Order+Approval+Rules/1_mrtfnfup Have gone through the above link provided by the oracle and have done all the se…Sunil Konduru 21 views 1 comment 0 points Most recent by Mekala Hanu Teja-Oracle Product Development
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remove notification on the operator when posting a messageSummary: Hi, If an operator enters a message on the hr help desk, we would like to avoid receiving the notification when he enters the message himself. We found the code…
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Dear All! We have a requirement for absence approvals as followsSummary: Any leaves for the past months applied before 5th of current month should be approved only by line manager and any such leaves applied after 5th of current mont…
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How to customize the notification that arrive once a message in internal conversation are sentSummary: I'm testing internal conversation for redwood hr help desk and once I send a message, to the TO user (who receive the message) is sent a bell notification, belo…
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Redwood Knowledge Workflow ErrorSummary: Redwood Knowledge Workflow Error Content (please ensure you mask any confidential information): Hi All, Has anyone able to use Redwood Knowledge Workflow succes…
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Email Milestone Notifications not workingSummary: The out of the box Milestone Notifications are not triggering when the warning flag or compliance flag has been changed. Content (required): Wondering if anyone…
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My workflow ruleset in the BPM is not reflecting under Transaction consoleSummary: My workflow ruleset in the BPM is not reflecting under Transaction console Content (required): I have seven ruleset for Request a new position workflow which is…jagadish thilagar 41 views 1 comment 0 points Most recent by Suman Chenumalla-Support-Oracle Help Desk
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Groovy and Notification ExamplesSummary: Can anyone share their trigger and groovy script for common notifications for HR Help Desk? I have been able to create a few around changed attributes, like whe…